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Terms and Conditions

Preamble

These general conditions of sale (hereinafter, the "General Conditions") regulate the offer and sale of products (hereinafter, the "Products" or the "Product") conducted by Ilsa Srl, with registered office in Turin , Corso Vittorio Emanuele II 72, 10121, Italy, CF and P.I. IT00482860012 (certified e-mail ilsa@pecsoci.ui.torino.it), registered at the Turin Chamber of Commerce under REA 376121, share capital of Euro 10,400. through its IT platform accessible at www.ilsa-italy.co.uk and any future mobile applications (considered jointly or separately, hereinafter, the "Website"). The use of the Website is allowed only to individuals who:

a. have read and accepted the information relating to the processing of personal data (hereinafter, for the sake of brevity, the ("Privacy Policy");

b. have accepted these General Conditions, and have printed and / or stored a copy on a durable medium;

c. have the quality of professional operators, with the express exclusion of Consumer Customers as identified by Legislative Decree no. 206 of 6 September 2005 (so-called Consumer Code), meaning as such the natural and legal persons who, in relation to the purchase of the Products, act in the exercise of their entrepreneurial, commercial, craft or professional activity, or their intermediaries, resellers o wholesalers or, in general, all subjects who intend to purchase the products offered for sale by Ilsa for the purpose of subsequent resale.

These General Conditions, the applicable laws on internet trade, distance selling and the provisions in general applicable to the type of service provided by Ilsa apply to the offer and sale on the Website and in general to the relations between Ilsa and the Customers by virtue of the Civil Code and Legislative Decree 70/2003 on information society services and electronic commerce and subsequent amendments and additions (hereinafter, jointly, for the sake of brevity, the "Regulations on Electronic Commerce"). The General Conditions will also be applicable to the new types of Products that will be supplied in the future by Ilsa, unless otherwise provided for at the time of registration or the first supply of the new Product.

 

1. General

These General Conditions apply to the offer and sale of Products made by Ilsa on the Website. The offer and sale on the Website constitute a distance contract governed by the Regulations on Electronic Commerce. The applicable General Conditions are those in force on the date of the submission of the order form referred to in article 3 below. The General Conditions may be changed at any time, without prejudice to the Customer's right of withdrawal as regulated below. Any changes and \ or new conditions will be in force from the moment of their publication in the "General Conditions of Sale" section of the Website. To this end, we invite customers to regularly access the Website and check the most updated General Conditions. In the event that the Customer does not intend to accept the changes to the General Conditions, he will have the right to withdraw from the relationship with Ilsa by sending communication by registered letter with return receipt to the latter c / o Ilsa Srl, Corso Vittorio Emanuele II 72, Turin, 10121, Italy, or by e-mail to the e-mail address ilsa@pecsoci.ui.torino.it with 7 (seven) working days' notice. The continued use of the Website by the Customers constitutes a manifestation of the will to accept the General Conditions as possibly amended.

 

2. Registration

Customers are given the right to access the Website by entering the credentials received via e-mail, approving the Privacy Policy and clicking on the appropriate "Reserved Area" box on the home page of the Website. Failure to accept the Information on Privacy makes it impossible to register on the Website and to receive and consult the information produced by Ilsa concerning news and curiosities from and about the horeca and food. Registration on the Website is free. The Registration Credentials must be used exclusively by the Customer and cannot be transferred to third parties. The Customer must notify Ilsa without delay in the event of suspected improper use of the same. The contents of the Website are written in English. The customer may at any time cancel his registration on the Website by sending an e-mail to commerciale@ilsa-italy.it.

 

3. Pre-contractual information

In compliance with the Electronic Commerce Regulations, Ilsa informs the customer that:

a. to conclude the purchase contract for one or more Products on the Website, the Customer must fill out an order form in electronic format and transmit it to Ilsa, electronically, following the instructions that will appear on the Website each time and which will accompany the different stages of the purchase; b. the contract is concluded when Ilsa registers the order form, after verifying the correctness of the data relating to the order and payment; c. before proceeding with the transmission of the order form, the Customer will be able to identify and correct any data entry errors by following the instructions indicated on the Website and which will accompany the various stages of the purchase each time; once the order form has been registered, Ilsa will send the Customer, through the e-mail address indicated, a confirmation e-mail containing a link to the General Conditions page, information relating to the characteristics of the Product purchased, detailed indication about the price, the means of payment used, the shipping costs and any additional costs as well as the indication of the Customer service. It is recommended to keep the e-mail received as proof of purchase or to store it on a durable medium; d. the order form will be stored in the Ilsa database for the time necessary to process the order and, in any case, within the terms of the law. To access their order form, the Customer can consult their Reserved Area of ​​the Website, where they will find a list of all orders placed.

 

4. Terms and conditions of sale

All prices shown on the Website are expressed in Pounds Sterling (£) and are exclusive of VAT. The price of the Products may be changed upon notice of changes to the Customer's personal price list, it being understood that the price charged to the Customer will be the one published on the product sheet at the time the order form is sent. Ilsa reserves the right to refuse orders from customers who do not give sufficient guarantees of solvency or with whom there are pending disputes.

 

5. Delivery

Deliveries are made to the postal address indicated by the Customer in the order form. The Customer is solely responsible for the address provided for shipping. In the event of impediments to delivery due to force majeure, such as, by way of example, strikes by personnel assigned to deliveries and roadblocks, Ilsa cannot be held responsible in any way. In the event that the Product is not delivered, the Customer may submit a complaint to Ilsa by e-mail to the e-mail address: commerciale@ilsa-italy.it indicating the order number. Ilsa will examine the complaint and communicate the outcome to the Customer as quickly as possible and in any case within 30 (thirty) days from the date on which the complaint was submitted. In the event that one or more Products are not in perfect condition because they were damaged during transport, the Customer is required to report the incident, by sending photographic documentation proving the damage, within 14 days since the delivery of the Products, by contacting the Ilsa Customer Service by telephone at (+39) 011-4031702 or by e-mail to the e-mail address: commerciale@ilsa-italy.it. Following the appropriate checks and after having ascertained the damage, Ilsa undertakes to replace these Products with a new supply or, if this is not possible, to reimburse their amount.

 

6. Payment

At the conclusion of the purchase, the Customer will receive an order confirmation e-mail summarizing the same. The summary of each purchase will be available in the "Reserved Area". Payment must be made by bank transfer in advance, Ilsa reserves the right to proceed with the shipment and issue of the invoice after verifying the actual crediting of the amount of the order on its current account.

 

 

7. Guarantees and product defectiveness

The description of the Products offered on the Website has been drawn up by Ilsa to offer the Customer sufficient information to evaluate the Product. The images of the Products are provided for illustrative purposes only; the Products may differ from what is represented. The images and colors of the Products published on the Website may differ from the real ones due to the local settings of the systems and / or tools used for their display. All Products sold on the Website are covered by the legal guarantee on product defects provided for in Article 1490 and following articles of the Civil Code (hereinafter, for the sake of brevity, the "Legal Guarantee"). The Legal Guarantee applies to all purchases made on the Website by Professional Customers only to cover defects that make the Products unsuitable for the use for which they are intended or that appreciably decrease their value. In order to take advantage of the Legal Guarantee, the Customer must therefore provide proof of the date of purchase and delivery of the goods. If the defects are detected, Ilsa undertakes to replace, at no additional cost, the Products with a new supply or, if this is not possible, to reimburse their amount; any refund will be communicated by e-mail and credited through the same payment method used by the customer. It is understood that Ilsa declines all responsibility for any delays in crediting the refund that depend on the Ilsa bank itself or the Customer's bank. Products repaired, modified or in any way altered by the Customer are excluded from the Legal Guarantee. Any defects caused by accidental events, by the Customer's responsibility, or by improper and incorrect use of the Product are also excluded from the scope of the Legal Guarantee.

 

8. Ilsa's Obligations and Responsibilities

Ilsa is not liable in the event of damage, of any kind, resulting from the use of the Product improperly and / or not in accordance with the instructions provided by the manufacturer, as well as in the event of damage resulting from unforeseeable circumstances or force majeure. Ilsa will not be liable in the event of loss of earnings, loss of revenues, profits, data or for any other indirect and consequential damage of any nature deriving from or in any case connected to contracts subjected to the General Conditions. In no case can Ilsa be held responsible for the non-fulfillment of any of the obligations deriving from the contracts subject to the General Conditions in the event that the non-fulfillment is caused by unforeseeable circumstances and / or force majeure, including natural disasters, terrorist acts, network malfunctions and / or blackouts.

 

9. Suspension of the service

Ilsa reserves the right to temporarily suspend, without any prior communication, the operation of the Website for the time strictly necessary for the necessary and / or appropriate technical interventions to improve the quality of the services offered. Ilsa may, at any time, interrupt the service if there are justified reasons (security or confidentiality violations or whatever), in this case notifying the Customer.

 

10. Modification of the methods of sale and / or termination of the sale on the Website

Ilsa reserves the right to modify the methods of sale of the Products on the Website and / or to cease the sale of the Products on the Website. Ilsa cannot in any way be held liable to the Customer or to third parties for such changes and / or if it ceases the sale of the Products on the Website.

 

11. Website contents and intellectual property rights

The intellectual and / or industrial property rights on the contents of the Website, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, including menus, web pages, graphics, colors, diagrams, tools, fonts and design of the Website itself, diagrams, layout, methods, processes, the functions and the software are the exclusive property of Ilsa and the other respective owners. It is forbidden to reproduce, modify, duplicate, copy, distribute, sell or otherwise exploit the images, contents of the Website unless previously authorized in writing by Ilsa. Any use of the contents of the Website for commercial and / or advertising purposes is also prohibited. All other distinctive signs that distinguish the Products sold on the Website are registered trademarks of their respective owners and are used by Ilsa for the sole purpose of distinguishing, describing and advertising the Products for sale on the Website. Any unauthorized use of the aforementioned distinctive signs or use that does not comply with the law is prohibited. It is in no way permitted to use any distinctive sign on the Website to take unfair advantage of the distinctive character or reputation or in such a way as to harm their owners. 11.3 Under no circumstances may the Customer alter, change, modify or adapt the Website or the material made available by Ilsa.

12. Applicable law and competent court

The General Conditions and the contracts for the purchase and sale are governed by Italian law. The Turin Court of the Italian Judicial Authority will be competent for any dispute.

 

13. Treatment of personal data (privacy)

For the regulation of the processing of personal data (privacy) by Ilsa S.r.l. please refer to the section of the Website specifically dedicated to it https://www.ilsa-italy.co.uk/privacy-policy-uk/

Last updated: 03/28/2022